Return & Refund

RETURNS

We support return service within 14 days from the date of delivery.

To be eligible for a return, your item must be unworn, undamaged and in the original package with all tags on. 

We don't charge any restocking fees (or any other fees). 

 

START A RETURN

You can initiate a return by emailing support@bwag.shop along with

 - The items you wish to return

 - Your order number

We will provide you with a shipping label if you live in the US. For addresses outside of US, you would need to ship the returns back to the address we provide you via email. Please send us the tracking number of your return via email. 

 

REFUNDS

After your return has been received and inspected (2-3 business days), we will send you an email notifying you that we have received the returned product, and whether or not the return has been approved for a refund. Please note that shipping costs cannot be refunded. 

 

All approved refunds will be credited to your original method of payment. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after the return is processed to be posted to your account.

 

There is a certain situation where NO REFUNDS are granted:

 - Any item that is returned more than 14 days after delivery.

 - The returned item is missing as customer use the shipping service without track number.