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Frequently asked questions

Where can you ship to?

We offer worldwide shipping that includes 169 countries and areas. Please enter the location on the check out page to see if we can deliver to your area. 

How can I use a promo code?

If you have a coupon or promo code you want to use, type or copy it into the Promo Code box in your shopping bag page, and click "+". Don't worry, codes are not case-sensitive. If your promo code doesn't work, it may be because:

  1. Some of the promotion conditions are not met
  2. The promo code doesn't apply to the items in your bag
  3. The code expired

What are your delivery options and shipping costs?

We are currently partnered with Alibaba logistic for competing price of international shipping. Here are the delivery time for most of the areas: 

  • Standard shipping: 7 to 15 workday. Free for orders above $100. 
  • Expedited shipping: 4 to 8 workdays. Rate calculated during checkout. Please note that tracking number are generally provided to us a few days after the package is handed off to our international logistic warehouses. This does not impact the timeline.

Why has my order still not shipped?

Orders are typically shipped within 1 to 8 business days. If your order hasn't shipped after 8 business days, please reach out to our support team(support@bwag.shop) and one of our customer representatives will be happy to assist you with your order.

When will I get my refund?

We totally understand that you want to get your refund ASAP. Once we’ve received the product(s) you returned and inspected, we’ll proceed your refund right away and you should get your money within 2 to 10 business days depending on the method you used to purchase.

 

 Do I need to pay customs fees?

For US Customers: Tax-Free (Duty Fees may be assessed for orders over $800).
For International Customers: Duties And Import Taxes maybe collected upon delivery.

I am having trouble placing my order. I'm receiving a message that states "Too many attempts. Please try again in a few minutes."

Please try checking out using your browser's Incognito/Private mode. Sometimes our payment system makes mistakes and blocks transactions by accident. You can also contact us via email (support@bwag.shop), and one of our customer representatives will be happy to assist.

Where can I buy an e-Gift Card?

You can buy an e-Gift Card following this link.